Just getting started? Check out the How to set up a Package for your Marketplace profile
How to create a Free Trial Package
When setting up the pricing for a package, you will find the “Allow Trial Period” option under Advanced Settings.
Click on the toggle to enable the trial option for your package. The trial duration will be 7 days by default, but you can click on the dropdown to change it.
You can choose to ‘Archive the clients when cancelling a package within the trial period' or ‘Allow client to sign up for trial once’ by checking the box under the setting. Click on ‘Update Pricing’ when you finish filling information.
On the package overview page, it will show the trial period set under Pricing.
Once your package is ready and ‘Published’, you can share the package link with your clients to make a purchase.
Set a Trial Configuration
On the package’s Settings page, you have the option to enable or disable a feature that sends a reminder email to your clients 1 day before their trial ends.
What your clients see
After clicking on the package link, your clients can view the package information as usual and input their payment details to proceed with the purchase. With a trial period available, your client will only be charged at the end of the trial.
Package Analytics for Trial Package
Open your trial package and click to view the 'Analytics' page.
On the Package’s Analytics page, you will be able to see which clients are on trial indicated by their status (highlighted in yellow).
Different list explained:
The ‘Active Purchases’ list will show all Paid and Trial subscriptions
The ‘Trial’ list will only show Trial subscriptions. If there are no clients currently on their trial period, the Trial list will not appear.
The ‘Cancelled’ list includes all Paid and Trial subscriptions that were canceled.
When you click to open up a trial subscription, you will see when a trial starts and ends with a specific number of days left.
There won’t be any invoices showing up here because the client hasn’t been charged yet.
Trial Statistics
When you switch to the Trial tab, you can view the statistics for new trials from the last 30 days.
Simply hover over the columns to see a specific number of trials on each day.
How To Cancel a Trial Purchase
From the Trial list on the Analytics page, you can click the menu button next to a trial subscription and select ‘Cancel Trial’.














