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How to add FAQs to your Public Profile

Matthew Perkins avatar
Written by Matthew Perkins
Updated over 5 months ago

FAQs are a great way to quickly provide information about your business to potential clients. Here's how to add them to your profile. Check out our video tutorial here.

For information on how to write FAQs, check out this article.


Open the Frequently Asked Questions section

From your public profile, click on the EDIT button to set up your profile, then select the Frequently Asked Questions section from the left menu.


Two ways to add FAQ's to your profile

Manually add, remove, or re-order questions

Select the downward arrow to enter the question and answer.

You can select the + Add more button to add more questions. You can add a maximum of 20 questions and answers in your FAQs.


Remove a question

Hover to the question, and the bin icon will be enabled on the right side of the question. Select the bin icon to remove the question.


Re-order a question

On hover, a drag-and-drop icon appears on the left side of each question. Use it to reorder the questions in the list.


Upload multiple questions via CSV

If you already have a list of questions and answers, you can save time by uploading them all at once via CSV file.

1. Select the Upload CSV button on the top right corner.

2. Download the CSV template in the Upload CSV pop-up.

Fill in your prepared questions and answers

3. Upload the CSV

4. Preview the questions and answers after uploading the file.


Now, the FAQs are all populated in your profile.

Don't hesitate to reach out for help with uploading your FAQs.

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